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  • We will NOT under any circumstance reimburse the customer with a new item or compensation for a new item (shoe or accessory). All procedures are final sale as the work performed cannot be undone and returned to its original state;
  • We reserve the right to dispose of any items left in our possession in excess of 30 days;
  • We are NOT responsible for peeling on any item;
  • All items $25 or less must be paid in full upon drop off; a non-refundable 50% deposit is required on items in excess of $25 to commence each job.
  • Advance payment is required on all Corporate Pick Ups.
  • An electronic job ticket or receipt must be presented to collect an item;
  • Any discrepancies on a job ticket must be reported within 24 hours of issue;
  • We offer a 1 month warranty on the repair performed; no further damage claims will be honored;
  • We DO NOT accept WET or muddy shoes;
  • Colour changes, shrinkage of materials, slight variations in height , fit and feel is unpredictable and may occur in some instances;
  • All customers MUST be issued a receipt.

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